W Chicago City Center

The hotel in general was fantastic. Hotel staff were always available to deal with any query and were more than helpful. The splendid room was spacious and comfortable with contemporary decor. The hotel lobby area was relaxing and always an interesting place to sit and people watch. The was a boutique feeling to the lobby area, which was always full of life in the evenings.

The downstairs lounge is funky. Good hotel if you need this location.

The surrounding area at times can be noisy (construction/garbage trucks, etc) that kept me up. I've stayed at this property a number of times for work and some of the rooms can be really small, so be mindful to ask for a fuller size room if available.

They made me feel like a super star.. Even if I was a girl from a small town!

The wonderful room is like a model apartment. The concierge is friendly and helpful.

The concierge space is crowded. Not many people are on the counter.

Satisfied with good concierge service and overall staff. Appreciated the daring designs (room and lobby), although the printed flowers in the corridor were a bit tacky.

Was disappointed by lack of free internet service in the business room.

The drop-off service by the accura cars.

Would have preferred hot water boiler and free wifi in the room.

Location

The room is very small, not worth the money but the hotel was very nice!

The place of the hotel war in a safety area andcentral

The is no wlan in the hotelrooms, only in Lobby and there is no official computer you can use, only a business center where you have to pay for Web

I was charged $54 for parking by mistake.

Location near Lyric Opera, near expressway

Cold Room temp and lobby all cold. In Nov ac still on. and staff could not change or deal with it. They did try to deal with what they could, E.G. brought hot tea, sent maintenance to reset thermostat, (no affect), and adjusted price, but the glo was off the stay by that point.

Great room service food

Tiny room. Ridiculously small bath room cheap looking decor no view

As always, as a w, great design.

Lobby entrance to dark and congested to easily get to reception when arriving.

Extremely helpful and knowledgeable staff.

Size of room and value for money spent not on par with other options; no swimming pool or sauna, no bar/lounge at this location.

I love how nice and clean the room was. The staff were so nice and accomodating too. The hotel is located right in the heart of Downtown and you were near everything. I had lost my daughter in a car accident last year and have had such a hard time with that, I have been needing to get away because I was just so overwhelmed and this hotel stay made such a difference in my life. I thank all the hotel staff for their kindness and for being so accomodating in every request that I have.

The only things I didn't like about the hotel is that it did't have a couple of things 1) Complimentary breakfast; 2) No free w-fi in your room, only in the lobby and no coffee/tea maker in the room, other than that, it was a wonderful stay and I plan to come back. The room was so nice and the quote on the wall was just amazing, I'm gonna make something just like that to put on my wall at home cause it was so inspiring.

Very pleasant decor, not too boutique!

Located in banking area of city so nightlife/restaurants after 5pm limited in nearby area.